Last Updated: October 21, 2026

At LA StudioWeb, we strive to provide valid digital license keys, accurate descriptions, dependable website development and technical services, and reliable customer support.

This policy explains when refunds, replacements, and cancellations may be available.

1. Digital Product Nature

Our products are delivered electronically, generally immediately after successful payment verification.

Digital license keys may be redeemable or usable shortly after delivery. This can affect cancellation eligibility where permitted by applicable law.

2. Our 14-Day Refund Request Window

LA StudioWeb accepts requests under its voluntary refund policy within 14 calendar days of the purchase/payment date. This 14-day period is the window for contacting LA StudioWeb to request a refund or cancellation; it is not a promise that PayPal or your card issuer will return funds within 14 days.

For digital license products that include downloadable source code, the associated source code must not have been downloaded for a discretionary change-of-mind refund under this policy. For other license keys that do not include source-code downloads, eligibility is assessed based on the product’s delivery, disclosure, redemption or activation status and the applicable product terms. We may review theme/plugin source-code file download records where available, but do not track whether customers download or view license-key text displayed after payment.

These voluntary conditions do not restrict any mandatory refund, repair, replacement, withdrawal or other consumer rights under applicable law. Requests made after 14 days will still be assessed where legally required.

3. Eligible Refund Requests

You may be eligible for a refund or other appropriate remedy in the following circumstances:

• The license key is invalid or cannot be activated as described.
• The key was already redeemed before delivery.
• You received the wrong product or license type.
• The product materially differs from its advertised description.
• Your order was not delivered within the stated timeframe and we cannot resolve the issue.
• You were charged more than once for the same intended purchase.
• A refund is otherwise required by applicable consumer protection law.

Depending on the circumstances, we may offer troubleshooting assistance, a valid replacement, a price adjustment, or a refund, without limiting any mandatory consumer remedies.

4. Change-of-Mind Refunds

Subject to applicable law, discretionary change-of-mind refunds must be requested within 14 calendar days after purchase. For theme/plugin products that include downloadable source code, the theme/plugin source-code files must not have been downloaded. Displaying a license key after payment does not itself count as a source-code file download. For license-key-only products, the policy is evaluated according to the product terms and applicable law; we do not use license-key download tracking as a condition because no such tracking is performed. Delivery alone does not extinguish statutory cancellation rights unless all relevant legal conditions have been met.

This restriction applies only where the relevant legal requirements have been satisfied, including any required prior consent and acknowledgement regarding immediate digital delivery.

An activated license is not automatically exempt from statutory remedies if the product is defective, invalid, or misdescribed.

5. Incorrect Product Purchases

Customers are encouraged to verify platform compatibility, region restrictions, license duration, and activation requirements before purchasing.

If you purchased an incorrect product, contact us as soon as possible.

Where legally permitted, we may decline discretionary refunds for a correctly described license that has already been redeemed or activated.

6. Website Development and Technical Services

For website customization, troubleshooting, maintenance, and remote support, the quoted scope, price, expected deliverables and timing are agreed before work begins. If you request cancellation before work starts, contact us promptly; any refund will be determined by the agreement and applicable law.

Please submit discretionary cancellation or refund requests for a technical service within 14 calendar days of payment. If work has already started, we will review the work completed, costs reasonably incurred, and applicable consumer rights when assessing a partial or full refund. We do not impose an automatic non-refundable rule solely because services have begun. If our services are not performed with the agreed level of care or do not conform to the agreed scope, contact us so we can investigate and provide an appropriate remedy as required by law.

For cross-border consumers, statutory withdrawal or cancellation rules may apply. Where legally required, we will obtain express consent before starting work during a withdrawal period and provide any legally required notice about the effect of that consent. A digital license delivery acknowledgment is not a substitute for any distinct consent applicable to services.

7. Refund Request Procedure

To request assistance or a refund, email info@la-studioweb.com and provide:

• Your order number.
• The email address used at checkout.
• The product or service name.
• A description of the problem.
• Relevant activation error messages or screenshots, where available.

Please do not send passwords or other sensitive account credentials.

We aim to acknowledge support requests within 2 business days.

8. Investigation and Resolution

We may verify license status and review relevant order, delivery, and activation records. For technical services, we may review the agreed scope, correspondence, work logs, and deliverables.

If a license is defective or the order was not fulfilled as promised, we will provide an appropriate remedy consistent with applicable law.

9. Order Cancellation

If your order has not yet been fulfilled, you may request cancellation by contacting our support team.

Because delivery is generally automated, cancellation may not be possible before fulfillment completes.

Your statutory cancellation and withdrawal rights remain unaffected.

10. Refund Processing

Approved refunds are generally issued through the original payment method. The 14-day period above refers to our customer refund-request window, not PayPal processing, bank settlement, or a guaranteed date for funds to appear.

The time required for funds to appear depends on PayPal, the card issuer, or the relevant payment provider.

11. Payment Disputes

We encourage customers to contact us promptly if they encounter a problem so that we can attempt to resolve it.

You retain the right to use PayPal’s dispute resolution process or any applicable cardholder or consumer protection procedures.

12. Contact

Email: info@la-studioweb.com
Website: https://staging.la-studioweb.com
Support Hours: 09:00–22:00 (GMT+7 / UTC+7; Monday – Saturday)